The Feed

Supervisor Diary Even as a supervisor, I’m human—I naturally have preferences. There are tasks I’d rather assign to certain people because I know they’ll handle them well, or avoid giving someone a task I think they might struggle with. But our team members have different personalities and strengths. Assigning work only to one person causes complaints and frustration. I quickly realised that fairness had to be my guiding principle, not just convenience. Fair Distribution in

Supervisor Diary In the middle of a busy shift, managers often ask me relentless questions: “Who did this?”, “Why did it happen?”, “Who handled this task before?” At first, I thought, shouldn’t we just announce a new process to everyone and move on? Isn’t that faster than chasing every detail? Tracing the Cause Even though I’m already overwhelmed, I realised that assigning tasks myself means I usually remember who was involved. I follow up with the person responsible, ident

Supervisor Diary During my shifts as a supervisor, I quickly realised one thing: whenever something happens, the first person everyone looks for… is me. My name gets called more times in a day than I can count. Sometimes I joke to myself that it’s a good thing I don’t go by my Korean name—otherwise, maybe it would be harder to pronounce, and I’d get fewer calls! Torn in Every Direction No matter the situation, whether it’s a minor issue or a sudden challenge, managers and s

Supervisor Diary Before becoming a supervisor, I had actually applied for the role once before—but didn’t get it. Back then, I was working at a separate library building and didn’t have much exposure to the main campus teams. This summer, I had the chance to work at the main campus during festivals, graduation ceremonies, and other major events. I collaborated with almost every manager, and through that experience, I finally got the supervisor position. Culture Shock: Differ

Supervisor Diary What does it really mean to manage people? In my first week as a supervisor, I quickly discovered that it’s not just about giving instructions—it’s about balancing fairness, motivation, and understanding. Suddenly, the suggestions I used to make as a team member carried real responsibility, and my words could influence someone’s workload or day. I started this “Supervisor Diary”  to capture these moments—the decisions, the doubts, and the small victories—tha